Refund Policy
Hey nomads, we get it—plans change faster than Wi-Fi signals in a storm. At Mobirout LLC, we want your experience with our services, like premium route guides or subscription plans, to be as smooth as a sunset in Bali. This Refund Policy lays out how we handle refunds, cancellations, and those “oops, I changed my mind” moments. We’ve kept it clear and straightforward, but if you’re confused, hit us up using the contact info below. Let’s dive in!

Our Refund Commitment

We’re all about making your digital nomad journey epic, so we offer refunds under specific conditions to keep things fair. Whether it’s a subscription to our premium content or a one-time purchase like a detailed route planner, we’ve got your back if things don’t work out.

Subscriptions

If you’ve signed up for a Mobirout subscription (like our SuperGrok plan for extra nomad perks), here’s the deal:

7-Day Money-Back Guarantee: Not feeling the vibe? Cancel within 7 days of your subscription start or renewal, and we’ll refund your full payment, no questions asked. Just email us at [email protected].

After 7 Days: Once the 7-day window passes, we don’t offer refunds for the current billing cycle (monthly or yearly). You can still cancel anytime to stop future charges, and you’ll keep access until the cycle ends.

Auto-Renewals: We’ll send you a heads-up before your subscription renews. If you forget to cancel and get charged, reach out within 48 hours of the renewal, and we’ll consider a refund on a case-by-case basis.

One-Time Purchases

Bought a one-time product, like a premium digital nomad route guide or visa checklist? Here’s how it works:

Digital Products: Since our guides are digital and instantly accessible, we don’t offer refunds unless there’s a technical issue (e.g., you can’t download the file or it’s corrupted). Contact us within 7 days of purchase, and we’ll fix it or refund you.

Error Purchases: Accidentally bought the wrong guide? Let us know within 48 hours, and we’ll either swap it for the right one or issue a refund, depending on the situation.

Non-Refundable Items

Some things are non-refundable, like:

Promotional Offers: If you snagged a discounted deal or free trial, refunds aren’t available, but you can cancel future charges.

Third-Party Services: If you booked coworking spaces, visas, or travel through links on our site, those are handled by third parties. Check their refund policies, as we don’t control them.

How to Request a Refund

Need a refund? Here’s the process:

Reach Out: Email us at [email protected] or call +1 513-499-9726 within the refund window (7 days for subscriptions, 48 hours for one-time purchase errors).

Provide Details: Include your order number, what you purchased, and why you’re requesting a refund. If it’s a technical issue, describe the problem or send a screenshot.

Our Response: We’ll review your request and get back to you within 5 business days. Refunds, if approved, hit your original payment method within 10 business days, depending on your bank.

Exceptions

Life happens, and we’re not heartless. If you’ve got an extraordinary situation (e.g., serious illness or a major travel disruption), reach out, and we’ll review your case with some nomad-level compassion. No promises, but we’ll try to make it right.

Changes to This Policy

We might tweak this policy as we grow—new services, new routes, you know the drill. Any updates will be posted here, and we’ll notify you via email or a site pop-up if they’re major. Last updated: June 2, 2025.

Contact Us

Questions about refunds or just wanna chat about nomad life? We’re here:


Phone: +1 513-499-9726

Address: Mobirout LLC, 7100 Foundry Row, Liberty Township, OH 45069, US

We’re all about helping you wander smarter. Let’s keep the journey stress-free!